Frequently Asked Questions
Everything you need to know about your MY MUM MADE order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as some of our unique designs may have a specific fit (oversized vs. tailored).
Do you ship worldwide?
Yes, MY MUM MADE ships to most countries across the globe. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in supported regions.
How should I care for my MY MUM MADE garments?
To ensure longevity, we recommend hand washing or using a delicate machine cycle with cold water. Always air dry your items and avoid harsh chemicals or bleaching.